CASE STUDIES

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HMV Group
A range of IP and digital communications tools from Nortel enable this leading global retailer to improve customer service and boost staff productivity.>>

Rushmoor Borough Council
A sophisticated IP contact centre solution is implemented in line with the Transformational Government Agenda, to improve service delivery to local residents, and to increase staff productivity and efficiency.>>

excelleRx
A market leader in pharmaceutical care for niche disease markets relies on Nortel’s Contact Center solutions and services to integrate its locations and deliver high quality medication management services.>>

Cash Converters
A complete IT restructure involving the implementation of a Nortel VoIP network reduces costs, provides improved functionality and establishes a platform for growth for this expanding retail chain.>>

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