CASE STUDIES

ASG
ASG needed to quickly integrate company acquisitions into their existing network and reduce their costs. For this, they chose the Nortel VoIP solution with a Meridian Internet Telephony Gateway, as well as the Call Centre Server.>>

ASTRON
A fully converged voice and data network featuring Voice over WLAN from Nortel enables a research foundation in the Netherlands to revolutionise the way it shares information, providing a cutting-edge platform for the future.>>

Accrington & Rossendale College
This leading further education college builds modern networking technologies into a new state-of-the-art campus, as part of a government-funded £16m renovation project.>>

Adelphi
A pharmaceutical market-intelligence company, implements an end-to-end IP Telephony solution from Nortel to lower costs and extend functionality for global workforce.>>

Advantech
Advantech implements UC solution including contact centre applications improving customer service.>>

Aftenposten
Leading Norwegian news group deploys an outstanding Nortel data infrastructure to support the rapid growth of its newspaper operations, websites and new service provider division.>>

Ajman University of Science & Technology
One of the leading universities in the UAE chooses a highly reliable Nortel Gigabit Ethernet IP network to enhance learning, boost productivity and simplify network management.>>

American University in Dubai
Thanks to a new, solid data network across the campus, a leading university in Dubai is empowered to deliver an enhanced studying and working environment for students and tutors.>>

Amnesty International
The Irish branch of this international charity can now handle more calls with greater flexibility, thanks to a new communications solution built on Nortel’s market-leading Business Communications Manager.>>

Aquanta
An ongoing relationship with Nortel has enabled Aquanta, a virtual communications provider, to transform its business potential, paving the way for a whole new customer case.>>

Arendal municipality
Arendal municipality, Norway, improves productivity with Nortel covergence and wireless technology.>>

Astrea
Astrea is a dynamic new law firm based in Belgium, established in 2006. It employs some 25 experienced lawyers, specialising in labour law, mergers and acquisitions, environmental law and corporate law.>>

Attica Telecom
The leading Greek telecommunications carrier gains a secure and resilient network, enabling it to provide world-class Metro Ethernet services for both enterprises and service providers.>>

Atupri
To improve performance and reduce maintenance and administration costs of an expandable solution, Atupri opted for a fully integrated VoIP solution.>>

Avea
Turkish mobile operator deploys a Next Generation SDH solution from Nortel>>

Benz Travel
Nortel's cost-effective virtual contact centre solution, based on Business Communications Manager, has enabled this ambitious travel agency to develop an international operation with minimum risk whilst improving customer service levels.>>

 Bouygues Telecom
Nortel EDGE solution enables Bouygues Telecom to achieve high data throughput with improved data performance, enhanced subscriber quality-of-experience and reduced operating costs.>>

Bradford Community Housing Group
BCHT developed an IT infrastructure strategy based on a converged voice and data network to support the wide range of business applications it needed, resulting in reducing operational costs and enabling employee flexible working.>>

Bydel Gamle Oslo
Local district in Oslo improves the delivery of municipal services while reducing overall operating costs.>>

Cardiff Council
Delivering of a wide range of new services to its constituents, employees and customers, Cardiff's network uses Nortel's wired and wireless Ethernet switching, secure remote access and accelerated firewall products.>>

Cariparma
Leading Italian bank connects historic headquarters with highly reliable, scalable IP.>>

Cash Converters
A complete IT restructure involving the implementation of a Nortel VoIP network reduces costs, provides improved functionality and establishes a platform for growth for this expanding retail chain.>>

Cedar Health Centre
A brand new health centre in Portlaoise, Ireland that was looking for a basic telephony solution to support its suite of treatment rooms, surgery and waiting room.>>

Citizens Advice Bureau
A UK charity chooses the rich IP telephony functionality of the Nortel Business Communications Manager – vastly reducing the cost of inter-site calls, whilst offering wider access to its critical advice services.>>

City of Langford
The City of Langford, BC discusses how Nortel Unified Communications enables them to enhance their citizens' customer experience and improve their workforce productivity>>

Clydebank College
An extensive, dependable voice and data network from Nortel equips this further education college for 21st century teaching and learning across its new, purpose-built premises.>>

Coastline Housing
By introducing an IP telephony solution with contact centre functionality, based on the Business Communications Manager, a housing association in Cornwall can now provide improved service to the community at lower operational cost.>>

Coca-Cola Içecek
Nortel securely connects and protects Turkey's sales, distribution and manufacturing network for Coca-Cola's Turkish bottling partner.>>

Cologne Call Center
Leading German contact center takes a competitive lead with Nortel's Contact Center - Multimedia solution.>>

Comtesse du Barry
An IP Telephony and contact centre solution based on the Nortel Communication Server 1000 has enabled this French purveyor of quality foods to benefit from lower costs and improved customer service, as well as providing a scalable solution for future business growth.>>

Consiglio Nazionale delle Ricerche
A leading research centre launches Italy’s first ultra-broadband network for grid computing, to link regional research institutions at rapid speeds.>>

Coventry Building Society
BT and Nortel deliver an innovative IP-based communications solution, allowing this major UK Building Society to radically transform customer contact across its branch network.>>

DBM
International employment transition company opts for a Nortel solution to standardise its communications across eleven sites and reduce call costs.>>

Deutsche Bahn
To lower capital and operational costs in the future while achieving international harmonisation, Nortel was selected to deploy the GSM-R network for Deutsche Bahn across Germany>>

Dexters Estate Agents
A top London estate agency chooses a Nortel telephony solution across multiple sites, to improve staff productivity, simplify system management and reduce overall cost.>>

Dorwaal Insurance Group
Dorwaal improved customer service, streamlined operations and made cost savings by installing the Nortel BCM in each of its 6 branch offices.>>

Dubai Men's College
As part of its commitment to innovation, Nortel has helped a leading Middle Eastern college to offer next-generation services to staff and students across a fully converged, secure network.>>

Dubai Municipality
Data centre overhaul gives Dubai’s metropolitan authority a more reliable and flexible platform, based on Nortel Ethernet Routing Switches, for deploying new customer e-services and supporting remote working.>>

Dubai Roads and Transport Authority Data Center
A highly secure cutting-edge converged solution from Nortel supports new Dubai Government organisation’s rapidly expanding transport infrastructure.>>

Dubai Silicon Oasis
A ground-breaking new 'integrated community' in the United Arab Emirates, DSO needed to build a leading-edge IT infrastructure; one that would enable tenants to gain competitive advantage and start operations immediately.>>

Dunfermline Building Society
A sophisticated Nortel contact centre solution, implemented across 37 sites of this UK financial organisation, will improve customer service, transform telemarketing and provide the foundations for a full VoIP infrastructure.>>

 Endicott College
Endicott College’s goal is to deliver to its students a high-quality, well-rounded education that reaches beyond the campus and into the community. Nortel provides a comprehensive networking solution that helps execute this objective and a solid partnership on which the college can rely.>>

EnergiMidt
A Metro Ethernet network from Nortel enables Danish service provider, EnergiMidt, to deliver broadband, TV and telephony services side-by-side to residential and business customers.>>

Eurizon Capital
Growing Italian banking and insurance organisation uses Nortel IP telephony to create one of the most advanced business continuity communication solution in its sector, whilst saving costs and simplifying network management.>>

Exeter City Council
Exeter, the regional capital of the Southwest of England, has met many challenges during its 2000-year history. Today, the challenge facing Exeter is one of providing access to government services 24 hours a day, 7 days a week, to a population of nearly 114,000 residents.>>

Exmouth Community College
With over 2,400 students and more than 150 staff, England’s Exmouth Community College is the largest secondary school in Europe.>>

 FCT electronic
FCT chose Nortel to implement a converged voice and data network for reduced costs and improved communications. Nortel presented a solution of IP-enabled Meridian business communications systems with DECT mobile telephone sets, with CallPilot for a unified messaging system.>>

FEXCO
A multimedia IP contact centre helps this financial services company transform service to customers and staff in Ireland, whilst retaining existing technology investments.>>

FTI Touristik
A virtual IP contact centre solution from Nortel has enabled Frosch Touristik GmbH to reduce its telephony costs by 25%, while at the same time improving customer satisfaction and broadening its service offering.>>

Fold House Association
Nortel technology has allowed Fold to improve employee productivity, increased system control and flexibility, as well as enabling simple future upgrades and extensions to the new service.>>

Ford Otosan
An actively resilient network from Nortel has provided Ford Otosan with a high availability converged infrastructure to support mission-critical data and voice applications, helping expand its 24-hour manufacturing capability.>>

Fortis Bank
A scalable, cutting-edge IP solution from Nortel gives this leading European bank the confidence to expand-empowering growth, enhancing collaboration, and boosting staff productivity.>>

Goldsmith-Agio-Helms
Global investment banking firm, Goldsmith-Agio-Helms, delivers on its promise of superior customer service using a Nortel unified communications solution to converge communications over IP.>>

Greater Shankill Partnership
A cost-effective IP Telephony network based on the Nortel Business Communications Manager 50 delivers flexibility and scalability to this growing charity, freeing up funds and giving workers the mobile connectivity they need to deliver better service to the community.>>

Groupe Salins
When major salt producer Groupe Salins needed a telephone and videoconferencing system for its new Brussels head office, Nortel far exceeded expectations with its converged multimedia communication solution.>>

Guy's and St Thomas' NHS Foundation Trust
A state-of-the-art Nortel IP telephony and contact centre solution with IVR functionality allows this hospital to significantly improve customer contact and overall patient care, whilst achieving substantial voice-spend savings.>>

Gwent Healthcare NHS Trust
The largest NHS Trust in Wales is delivering quality healthcare with a converged voice and data solution based on the full suite of Nortel products.>>

HSB Malmö
A leading Swedish housing co-operative deploys a sophisticated, converged solution over a fixed and wireless infrastructure for its flagship building.>>

Habtoor Grand Resort & Spa
Only a Nortel IP network for converged voice and data could meet the 24x7 reliability needs of new five-star Dubai hotel, the Habtoor Grand Resort & Spa.>>

Hertfordshire County Council
A brand new Metro Ethernet backbone enables this leading UK council to save operational costs, boost flexible working, and enable more innovative service delivery to local residents.>>

Hospice of Palm Beach County and Hospice Partner On Call
Hospice of Palm Beach County called on Nortel to implement a next-generation communications and contact center solution that provides capabilities to support growth and reduce overall operating costs.>>

Hospital Lane Dental Clinic
A cutting-edge UK dental practice transforms front-of-house service through the comprehensive digital capabilities of the Nortel Business Communications Manager.>>

Hospital de São Sebastião
A network upgrade from Nortel – based on fixed and wireless technology – enabled this innovative hospital to mobilise medical services, boosting productivity and creating an infrastructure designed to support the next generation of hospital communications.>>

Hotel Schloss Velden
One of Austria's most elegant hotels boosts competitive edge by offering guests a communications infrastructure designed to meet the highest of standards.>>

Humberside Police
A comprehensive contact centre solution from Nortel enables this police force to improve the way it handles calls from local residents.>>

ICM Computer Group
BT and Nortel deliver a fully converged infrastructure to growing IT services firm ICM Computer Group, providing the cutting-edge capability needed to enhance the quality and flexibility of its service offering.>>

IT-AUSTRIA
A leading Austrian financial services carrier enhances network and customer services through Metro Ethernet technology.>>

ITEL
Using a powerful multimedia call centre solution based on Nortel's Business Communications Manager portfolio, a UK business communication systems provider has achieved increased productivity and customer satisfaction.>>

Ideal Boilers
A leading boiler manufacturer increases its portfolio of services, thanks to new IP contact centre capacity, empowering the management of increasing numbers of customer calls, and enabling future expansion.>>

Intra Call Center
ICC needed to add a new contact centre location quickly, with minimal disruption to current operations. The Nortel solution, based around Communication Server 1000, enabled a fast start-ip and deployment.>>

Jan Yperman Hospital
An actively-resilient, always-on 10 Gigabit network with fixed and wireless technology delivers advanced medical and patient services to this leading Belgian Hospital.>>

KCOM Group
Leading communications provider transforms contact centre service through fully integrated Unified Communications.>>

KPN
One of Europe’s largest telecoms service providers, KPN provides telephone, Internet and television services to consumers and businesses. Today, it has a customer base of over 30 million, the majority of whom are mobile phone users, and it employs over 27,000 staff.>>

Karmac Group
Impressive cost savings and enhanced features led Dutch market leader Karmac to standardise on Nortel Communication Server 1000 for a future-proofed, new generation, IP Telephony system.>>

Kempinski Hotel
An internationally-renowned luxury hotel chooses world-class fixed and wireless networking from Nortel in order to offer a highly secure and innovative guest experience.>>

Länsförsäkringar AB
The Länsförsäkringar Alliance of companies has a strong reputation for delivering excellent levels of service to its customers. But the companies were seeking more sophisticated methods of customer interaction, in order to boost competitive edge and customer satisfaction.>>

LG Dacom Boosts its Residential VoIP Market using Nortel's Consumer and Multimedia Solutions
LG Dacom deployed a SIP solution from Nortel allowing them to migrate existing TDM PSTN subscribers to SIP lines and introduce innovative voice and multimedia services bundles that allow them to reduce churn.>>

LKAB
Swedish ore processing company turns to Nortel for the network reliability to implement remote production control in their mining operations.>>

Lloyds TSB
Nortel transforms customer service for this leading UK bank, putting sophisticated IVR technology at the first point of customer contact.>>

Locallife
This business directory service is on target to grow its franchise operations through a new Nortel contact centre deployment.>>

London Borough of Waltham Forest
A new contact centre infrastructure helps London borough handle calls faster and increase customer satisfaction.>>

Máxima Medisch Centrum
An IP telephony and contact centre platform featuring cutting-edge Voice over WLAN enables this pioneering medical centre to boost service quality. As well as reducing operational expenditure, the centrally managed communications infrastructure enables improved patient care - now and into the future.>>

Mayer & Cie. GmbH & Co KG
By providing flexible highly secure remote access, this manufacturer meets key business objectives on time and within budget, whilst its IT department is empowered to deliver new, value-added services throughout the enterprise.>>

Milton Keynes General NHS Trust
A powerful data infrastructure from Nortel allows this UK hospital to deliver truly cutting-edge healthcare to a rapidly growing population. Thanks to the Nortel solution, the first critical steps are being taken by the Trust in developing the National Health Service of the future.>>

Monster Technologies
A global supplier of career consulting and management services extended their multimedia communication services to employees located overseas with Nortel's Multimedia Communication Server 5100, eliminating the need for costly equipment in remote locations.>>

Movares
Learn how Dutch engineering consulting firm Movares integrated their existing Microsoft systems with a Nortel unified communications solution to achieve greater efficiency, mobility, and employee satisfaction.>>

NCI Business Centres
Managed telephony service provider NCI is now more attractive to customers thanks to an IP Telephony solution from Nortel. Using Nortel Communication Server 1000, NCI can offer new and existing clients first-class functionality, ease-of-use and reliability.>>

NHS Direct
England’s health service telephone line dramatically improves speed and efficiency of service to the public through uniting 36 locations with a Nortel virtual IP contact centre>>

National Software Centre
To provide a flexible, scalable 'future-proof' infrastructure, a pure IP Telephony soltution was implemented. Nortel Communication Server 1000 with i2004 IP phones given to all users, enhanced by a totally integrated Nortel Messaging system. The network is based on Nortel Ethernet Routing Switch 8600 and Business Policy switches and Wireless LAN technology.>>

Newcastle Building Society
Partnership approach leads Newcastle Building Society's contact centre into new era of dependability>>

Newcastle International Airport
A cutting-edge self-service solution based on Nortel IVR and speech recognition allows the UK’s fastest growing regional airport to deal with 25,000 more callers per month.>>

 Nortel - Teleworking to mobility: Over 10 years of evolution at Nortel
This story details the evolution of Nortel's mobility program and discusses how Nortel continues to increase its employees' ability to work remotely, providing the opportunity to save even more on real estate costs. This case study is the fourth in a series of articles where Nortel's IS discusses how they use Nortel solutions in house.>>

Nortel - Unified Communications
With one of the largest and most robust enterprise network infrastructures in the world, Nortel connects its 30,000+ global and extremely mobile workforce, along with hundreds of external partner companies, and uses its own unified communications solution to enhance employee quality of experience and drive down total cost of ownership.>>

North Tyneside Council
A leading-edge converged networking solution, incorporating a sophisticated contact centre, enables this forward-thinking UK local government organisation to transform public service delivery.>>

North West London Hospitals NHS Trust
Nortel helps pioneering healthcare trust improve patient service and reduce costs through an ambitious IP telephony deployment, complemented with advanced contact centre capability.>>

Novozymes
Learn how Novozymes is improving communications and increasing efficiency across the globe with a Nortel-Microsoft unified communications solution.>>

O2 UK
This leading provider of mobile services to consumers and businesses in the UK chose Nortel’s Global Services to ensure the highest quality of experience for their customers.>>

Onze Lieve Vrouw Hospital
High performance network supports brand new, leading-edge hospital services.>>

Orange Business Services
Providing business communications solutions and services to over 1.5 million customers world-wide, Orange Business Services are now able to offer new services that will further improve their clients’ productivity and allow them to collaborate easily and effectively.>>

 Orange Slovensko
A leading wireless operator in Slovakia, Orange Slovensko deployed Nortel EDGE, offering services consisting of improving the corporate VPN offer based on the concept of the mobile office to corporate and mobile customers.>>

Orange Spain
A new Nortel IVR deployment for a leading Spanish mobile phone company enhances the customer experience, and increases satisfaction levels in both staff and customers alike.>>

 Peppermint Events
Peppermint Events previously shared its offices with sister company Mint Group, but, due to growth of the business decided to relocate to its own premises. The company therefore required a telephony system, one with scalability - to increase and decrease users as and when necessary - accompanied by effective call routing.>>

Petrofac
This international oil and gas facilities company enhances business productivity through a state-of-the-art, highly resilient network and data centre in its brand new headquarters (HQ) building.>>

 Prince George’s Community College
With a main campus located just 10 miles due east of the U.S. White House, Prince George’s Community College is serving a vital role ina vibrant community. Nortel is assisting the college in providing the tools required to turn out the best and brightest.>>

QUINN-direct Insurance Limited
IP-based telephony system gives QUINN-direct the flexibility to position agents at any location regardless of skill set to create one 'Virtual Contact Centre'.>>

R&T Tours
A UK tour operator improves customer service thanks to the comprehensive digital telephony functionality of the Nortel Business Communications Manager – improving the speed, efficiency and quality of call handling.>>

RASCOM
Russia's leading international carrier meets mounting bandwidth demands, while accelerating service delivery and lowering costs, with the Nortel 40G solution.>>

RHWL
A fully converged voice and data networking solution to support business-critical high volume data transfer at this architectural practice, as well as delivering efficient and cost-effective international communications via sophisticated IP telephony.>>

Royal College of Physicians
Professional body lays foundations for Unified Communications through cutting-edge VoIP.>>

Rugby High School
A feature-rich solution enables this leading high school to communicate with parents and staff more efficiently, and to manage the peaks of call traffic which are typical within educational establishments.>>

SITA - South African State Information Technology Agency
Built a highly secure and reliable, standards-based network infreastructure spanning the breadth of the country by implementing a Government Common Core Network based on Multiservice Switch 7400 and Service Edge Router 5500, linking State and Provincial Government departments to improve ROI for Government spending while providing accessible, effective and efficient public services.>>

SURFnet
One of the world's leading research and development organizations in the field of high-end networking relies on Nortel hybrid optical and packet switched network solutions to help meet the diverse needs of 180 different institutions including universities, research centers and academic medical centers, throughout the Netherlands. >>

Santiago de Compostela City Council
Spanish city council deploys Nortel voice and data infrastructure to help employees work effectively and improve services for local people.>>

Stiefel Laboratories
Flexible IP telephony deployment enables better collaborative working for global pharmaceutical company and helps support its rapid growth.>>

Stora Enso
A global market leader producing paper and packaging products, Stora Enso has implemented a highly reliable, high-performance networking infrastructure supporting critical process control communications and business applications.>>

Stream
Leading global outsourcer of customer care services, Stream migrates to a cutting-edge, IP-enabled virtual Contact Centre.>>

Sun City Holiday Resort
Needing to increase network resilience and performance to enable growth, Sun City chose Nortel switches and management platforms.>>

Swissotel The Bosphorus
In Turkey's highly competitive hotel industry, customer service is paramount. Swissotel used a Nortel product solution to offer the same un-interrupted communication services to their guests that they would enjoy at home or in the office.>>

TNT - Global Operations
A global delivery company gains a unique cutting-edge customer contact solution that will enable continuous performance improvement – giving the company an ongoing advantage into the future.>>

TNT - Italian Operations
A sophisticated virtual contact centre at five sites throughout Italy, with full IVR technology, vastly improves customer service at this express distribution firm – without the need for additional staff.>>

Tamura
IP communications technology based on the Business Communications Manager has helped a growing electronics manufacturer to enhance its operational agility and prepare for greater expansion, while at the same time reducing its operational expenditure.>>

Taurus Bathrooms
This high street bathroom retailer is empowered to enhance its online customer service thanks to a sophisticated new phone infrastructure.>>

Telcotec
A highly reliable voice and data solution from Nortel enables this fast-growing telecoms software and services provider to support its rapid expansion.>>

Tele Danmark Call Center Europe
A company that develops the strategies and concepts for customer communication and service, Tele Danmark IP-enabled its Meridian systems adding Voice over IP over the Wide Area Network and delivered on its goal of anytime, anywhere access.>>

TeleCable
Metro Ethernet networking gives this innovative Spanish service provider a unique competitive edge>>

Telecom Egypt
The incumbent telecom provider and largest provider of fixed-line services in the Middle East introduces new VoIP services to its subscribers while relying on Nortel Global Services to coordinate and manage system integration.>>

Telford College
An end-to-end converged network from Nortel gives this Scottish college one of the most advanced, forward-looking communications infrastructures of any UK teaching facility – transforming IT services for staff and students, whilst optimising the use of space.>>

TeliaSonera
Certifying your Nortel support team with Nortel Certification: In-house testing is an easier path to certification and can save your business a lot of time and money - both immediately, and in the long term. This leading Nordic provider of fixed voice, mobile and broadband services discovers the benefits for themselves.>>

Thames Valley Police
A wide-ranging £250m ICT upgrade project across 57 sites – including a 4-site virtual control centre – equips one of Britain’s largest police forces to meet Government directives for multimedia communication.>>

The Academic Medical Center (AMC)
This cutting-edge university medical centre affiliated with the University of Amsterdam needed a resilient, highly secure and technically innovative network enabling advanced patient care.>>

The Economist Group
A fully converged voice and data network from Nortel has enabled this world-leading publisher to dramatically reduce communications costs whilst providing a rock-solid platform that can adapt to future needs.>>

Timico
Nortel's Application Server 5200 enables an ambitious young service provider to be the first to launch carrier-grade, hosted multimedia services in the UK business-to-business market.>>

Tiscali Italia
Internet Service Provider gains a network to make next-generation broadband and triple-play services a reality>>

Turin 2006 Winter Olympics
The Organizing Committee for the Turin Winter Olympics turned to Nortel to build an easy-to-manage and resilient infrastructure that can deliver guaranteed communications throughout every event and link all sites into a "virtual Olympic village".>>

University Hospitals Coventry and Warwickshire NHS Trust
A new, highly resilient data network enhances patient care, staff communications and teaching facilities at Europe’s largest 'super' hospital in Coventry, UK.>>

 University of Baltimore
Traditionally a law and professional upper division school, the University of Baltimore is now redefining itself with the addition of a full four-year curricula. The latest advancements in information technology are helping chart the course.>>

University of Cambridge
A prestigious English university and one of the world's leading educational institutions. In a 2006 report, it was ranked second only to Harvard University, and was one of only two UK universities in the top 20.>>

University of Jaén
A ground-breaking wireless mesh network enables this innovative university to power up e-learning within two large campuses and open its networks securely to visitors.>>

University of Lyon
A leading centre of higher education and research uses Metro Ethernet technology from Nortel to deliver state-of-the-art communications across 45 sites around the Lyon region.>>

 University of Windsor
With a shared vision and commitment to the cutting edge, the University of Windsor and Nortel are offering a communications solution that provides students with the tools they need to maximize their academic experience — and the university is continuing to save money in the bargain.>>

Van Houtum Papier
Growth in the past few years prompted Van Houtum Papier to implement an IP Telephony solution to speed up business process integration while reducing costs.>>

Veolia Water Solutions and Technologies
Water company improves business agility, empowers growth and enhances flexible working through a state-of-the-art converged infrastructure>>

Vpress
A supplier of online print management solutions for over 300 companies worldwide, Vpress found that its existing telephony simply wasn't providing the flexibility it needed for future growth.>>

Western Elms Surgery
By installing Nortel's Business Communication Manager (BCM), the surgery has been enabled to improve the management and performance of telephone communication with patients. This has helped the surgey to enhance the quality of its patient care and improve staff productivity and job satisfaction.>>

Wilstream
A brand new 200-agent multimedia contact centre enables this leading provider of outsourced call centre services to deliver innovative new services for customers and to support increased business growth.>>

d2 Trading
A full IP communications solution – with enhanced features, high bandwidth connectivity and a platform for future integration – supports restructuring activity at this high street clothing company.>>

iHub
A robust IP telephony platform enables this service provider to deliver fully-featured hosted communications solutions to SMBs, offering traditional voice services as well as a full suite of Unified Communications functionality.>>