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Delivering Customer Experience 2.0 Requires Customer Interaction In Context
Servicing your Web 2.0-savvy customers is one thing, but servicing them in the ways they want is quite another story. With a communications enabled business solution in place, Chong Win Lee, general manager, Contact Center & Self Service Solutions for Nortel Asia explains, businesses can bring context back to customer interaction – delivering on the promise of Customer Experience 2.0 to keep customers coming back, time and again.>>

How Asia's Healthcare Innovators Boost Efficiency While Cutting Costs
Healthcare organizations are feeling the pinch as growing demand and tightening economic constraints force them to become more efficient. Nortel is helping Asia's most forward-looking organizations meet this challenge by leveraging unified communications solutions in innovative ways, as Gerard Anthony, Healthcare Solutions Leader with Nortel Asia, explains.>>

Choose Open Communication Systems For Ease of Use, Time and Money Savings….its That Simple
The dynamics of today’s global business paradigm have long outpaced the infrastructures and capabilities of many corporate communication systems. New Open technologies provided with a feature rich, cost-effective and flexible path for your company’s future. Nortel is spearheading this industry trend with the award winning Software Communication System (SCS)>>

Virtual network services solutions for the dynamic network:
Taking the next step with the Virtual Services Platform 9000
Deliver imperative customer requirements for a future-proof, reliable network that provides services integration, and simplified and agile virtual network infrastructures with the Virtual Services Platform 9000.>>

Proactive Workforce and Business Continuity Planning in Light of Recent Pandemic News
Enabling full productivity for businesses in the event of a pandemic>>

Get the Most out of Your Customer Contact Center
With Open Interface Solutions
Optimize your contact center using open interfaces and improve your customer experience while reducing costs. This can be done while maintaining your existing agent-head count while gaining higher customer satisfaction.>>

Investing for Growth in Difficult Times
The global economy is more challenging than ever, and companies are downsizing and scaling back their expenditures to ride out the storm. Yet with today's communications solutions allowing companies and employees to operate more efficiently, forward-looking companies are rationalizing their infrastructure and investing in new technologies to help them do more with less. Dave Quane, Regional CIO for EMEA and Asia, Nortel explains how smart investments now can help companies survive and thrive in difficult times.>>

NGN 2.0 - Carriers Relearning the Art of Services in a Unified Communications World
They've provided voice add-ons for years, but telecommunications provides are only now considering how to deliver hosted unified communications services to customers. Dave Shier, Carrier Applications Business Development with Nortel Asia, explains how Nortel is using its telecommunications expertise to help its carrier customers deliver new and innovative communications enabled applications services in the era of Hyperconnectivity.>>

Asian Healthcare Riding the IT Revolution
Innovative technologies are improving the quality of healthcare by ensuring speed and reliability of information - critical to saving lives. Gerard Anthony, Leader of Healthcare Solutions, Nortel Asia, believes IT spending is driven by several factors, the most immediate being the need for organizations to upgrade their healthcare services to meet international standards.>>

Beyond Unified Communications: How CEBP Will Transform the Way Your Business Functions
After decades spent trying to simply keep the phones working, businesses are now faced with a mind-boggling array of communications technologies. As Mitch Radomir, Enterprise Solutions Marketing, Nortel Asia, explains, communications enabled business process (CEBP) solutions are making it easier than ever to improve efficiency by building those technologies into every aspect of the business.>>

Open Source Kicks the Cost Out of SMB Unified Communications
When new technologies like unified communications hit the market, companies with big budgets are the first to benefit while smaller businesses are often stranded on the sidelines by product prices that are out of their reach.>>

Beating Telework Challenges Pays Off Big in Energy Savings
It sounds so simple. More people telework full or part-time instead of commuting, saving millions of tonnes in carbon emissions. In turn, fewer workers in the office help meet corporate ‘Green Business’ objectives through reduced size of facilities, saving even more energy.>>

Time for Contact Centers to Enter the Customer 2.0 World
Web-savvy consumers now want much more from customer service than being put on hold for 20 minutes, listening to music, while waiting for an agent. Today’s Customer 2.0 expects faster, more proactive Internet-based interactions with businesses similar to their instant information world of emails, blogs, instant messages and social networks.>>

Identity Agents – Protecting Privacy of Information
Think about how many different places you’ve input personal information on the Internet and you’ll quickly realize, they’re far too numerous to remember. Besides social networking sites like Facebook or LinkedIn, varying levels of personal information are solicited across a broad swath of websites including banks, shopping or auction sites, government agencies, employers and any place we register for ‘free’ services.>>

Build it and They Will Come? Check User Research First
Not that many years ago, ‘build it and they will come’ for communications providers meant stringing a wired network across a region, then letting the subscriber fees roll in. User research amounted to little more than assessing the number of residents needed to support the cost of delivering dial tone.>>

The Hyperconnected: Here They Come!
The Internet, broadband access, camera phones, voice-over-IP, instant messaging, social networking, video uploading – all make obvious the increasing importance of communications and connectivity in our daily lives.>>

Virtualization – the ‘Green’ Power of Many Performing As One
They’re energy-thirsty titans, consuming billions in electricity costs each year to keep our addiction to online communications satisfied. Often filling huge rooms, or acres of buildings with computing equipment and cooling systems, data centers are at the heart of every business process, every Google search and the countless ways we use the Internet today for work or play.>>

ICT Industry Answers the Call of Climate Change
It’s the most complex network of all – our planet – and it’s starting to choke. So much so that experts worry its deterioration could cause crises unlike those faced by any generation in recent history.>>

Enterprise VoIP Can Confuse Emergency Response
Alone, working late, in a New York City office tower, an employee feels faint and calls 911. Before she can give her location to the emergency call center operator, she passes out. Based on her caller ID address information, an ambulance is dispatched but the multi-storey building doesn’t have front desk security so responders have no way of finding out where the woman’s office is located.>>

Going Green? Solutions can be simple
Companies of all kinds are going green. With Nortel’s solutions and track record, you can rely on us as your resource.>>

Web 2.0 Creates New Challenges to Secure Information Everywhere
Week after week, the variety of new ways security of information can be breached is making news headlines, from breaking into Paris Hilton's confidential Facebook account to unauthorized access of electronic passport files of U.S. presidential candidates.>>

40G to 100G – What’s all the Fuss About Optical Gigabits?
Preventing a worldwide bandwidth crisis hangs by a thread – a fiber-optic thread thinner than a human hair yet filled with untapped potential. And, that potential within each tiny fiber-optic thread is powerful enough to keep vast amounts of information like YouTube videos flowing at the speed of light, when new network technologies meet the challenge of doing what many said couldn't be done.>>

Telepresence Generating Market Momentum
Telepresence is "hot" - industry and media buzz are drawing interest to this video conferencing revolution with reporters, analysts and customers focusing on this new technology.>>

The Demolition-Free 40G Network
4 times the network capacity. No network re-engineering.>>

Advantages of Hyperconnectivity - No Longer Just for the Big Guys
Thanks to innovative solutions specially designed for small and medium sized businesses (SMBs), simple yet sophisticated technologies like VoIP, unified communications and enhanced mobility are within reach of these business innovators.>>

Santa’s Hyperconnected Christmas
Running an international business with suppliers and customers in all corners of the globe is a difficult task at the best of times, but what if all your billions of deliveries are all due on the same morning with overnight delivery to every home around the world?>>

SOA Sets Information Free For New Ways of Doing Business
Imagine a business process so effective a hotel could anticipate the needs of a guest before he even arrives, realizing an entire new level of customer satisfaction.>>

Healthcare – Right Information, at the Right Time
More Critical Than Ever
Aging 'baby boomers' and a shortage of skilled healthcare personnel worldwide is heightening the focus on new approaches to healthcare through information technologies designed to do more with less resources while improving the quality of medical services.>>

Telepresence – Saving Time, Money and the Environment
Today's telepresence and high-definition (HD) video conferencing can replace the hassle of travel while creating the feel of actually being in the same room as participants at other locations. By incorporating life-size, HD video with high-quality sound, telepresence can make any meeting, anywhere in the world as simple as walking into the conference room next door.>>

Application Accelerators – Getting More From Less Bandwidth
When fed a daily diet of bandwidth-hungry applications like graphic-filled web sites and Powerpoint ladened emails, business networks can seem sluggish as fat data chokes the speedy flow of information essential to productivity.>>

Metro Ethernet Keeps Bandwidth Bandits on the Run
Bandwidth bandits, disguised as Internet videos, TV programs, and graphic-ladened web sites, are stealing every spare megabit they can find to choke the fast flow of information essential to business productivity and stall the enjoyment of real-time entertainment for consumers.>>

One Laptop Per Child Project Brings Affordable Computers to Developing Regions
While young people around the world take the Internet and its benefits to their education for granted, an estimated two billion children in the developing world are either inadequately educated or receive no education at all, let alone have access to computers as learning tools.>>

India’s Economic Revolution - The Dancing Elephant
With an average annual growth rate of 8.6 percent over the past three years, India has emerged as an economic powerhouse, shedding its longtime image as simply an exporter of services to become a knowledge hub for the world’s largest corporations.>>

Technology Going for Gold With First-Ever, Converged Network for the Vancouver 2010 Winter Games
In the same way athletes around the world are already in training for the Vancouver 2010 Olympic and Paralympic Winter Games, technology specialists are focused on delivering a flawless performance for the Games first-ever, converged communications network.>>

Smarter Applications in the Hyperconnected World
Imagine every product in your home equipped with a wireless sensor communicating with the network about when it’s time to buy more.>>

International SOS Creating Global Virtual Office through Unified Communications
When International SOS looked to the future of its growing healthcare services business around the world, it recognized advanced communications technologies could enhance efficiency of response to patient inquiries while controlling escalating costs.>>

Pervasive, Personal Broadband – A New Era of Communications
The communications industry is entering a new era of unprecedented capabilities that promises a rate of technology innovation far surpassing any other era in recent history. The catalyst for this new era is increasing demand for “Personal Broadband” which ensures high-bandwidth, super-fast access to any application from any device and any location.>>

Just in Time Innovation – PBT Ethernet is up to the Video Challenge
For the first time, the simplicity, quality and cost savings of Ethernet's high-speed capabilities is being made available for metro networks through Nortel's pioneering of a breakthrough solution called Provider Backbone Transport (PBT).>>

Internet Video Driving Networks to Unprecedented Capabilities
The popularity of Internet video services like YouTube.com is driving an explosion in bandwidth demand unlike anything ever experienced in communications. Everyday, 100 million video clips are accessed on YouTube and overall, Internet video use is growing at a rate of 20 percent every five months, according to market research firm the Yankee Group.>>

Managed Network Services
for Business Made Simple
When communication services are at their simplest - accessed anywhere, anytime on any device - the complex networks delivering those services must be flawlessly managed to millisecond precision for reliability and security.>>

Disaster Communications Planning
Withstands Katrina's Fury
When the devastating force of Hurricane Katrina struck southern Louisiana in late August 2005, the city of Baton Rouge’s advance planning to secure its communications against disasters was put to the most demanding, ultimate test.>>

Nortel's Strategy to Drive Business Made Simple
The hallmark of well-managed companies is the ability to strike an effective balance between short-term execution and longer-term planning and investment.>>

Microsoft and Nortel Alliance To Advance Communications Convergence
The convergence of the communications and IT industries took a significant step forward recently as Microsoft Corp. and Nortel announced a strategic alliance - called the Innovative Communications Alliance - based on a shared vision for Unified Communications.>>

Convergence for Enterprises Gaining Momentum in China
Stephen Tsui, chief operating officer and president, Enterprise Networks, Greater China for Nortel explores the reasons for the growing interest of IP-based network convergence among large and small China enterprises.>>

Keeping Pace With Customer Service In India's Expanding Mobile Market
Nortel's signing of a five-year managed services agreement with Bharti Airtel Limited will bring major business benefits to both companies. Ravi Chauhan, vice president, India Enterprise Solutions for Nortel, elaborates on the groundbreaking deal.>>

IMS For the Intuitive Network - Every Wish, Its Command
It knows where you are every second of the day, what services you need and how you want to access them. The "intuitive" network is an all-aware servant, every wish its command, made possible by emerging IMS technologies that promise to bring unprecedented levels of personalization, security and mobility to communications.>>

To VoIP -- Or Not To VoIP? Answer Is 'Yes' For Cable Operators
With telephone calls over the Internet now coming of age through advanced VoIP technologies, the 100 year old boundaries between telephone companies (telcos) and other communications providers are blurring, giving an unprecedented range of choice in services for business and consumers.>>