State, Local and Provincial Government

By eliminating employee communications barriers, improving employee collaboration, and streamlining your business processes, government can greatly improve information sharing, improve the quality and speed of decision making and enhance workforce productivity.

A more open and accountable government is central for greater transparency. Taking down the communication and business process barriers that strain constituent access to government information and services while lowering the cost per transaction is a top priority for government.

Optimizing technology investment by transforming today’s disparate approaches across departments or agencies will help eliminate duplicative technology investments and service inconsistencies across government leading to lower total cost of ownership. In addition, look to provide your organization with the very best network performance, security, reliability and resiliency for the money to support the mission of government 24 x 7 x 365.

Save energy and protect the environment by adopting energy efficient solutions and green practices.

Enable a more responsive workforce by enhancing collaboration, speeding information sharing and mobilizing the workforce with Unified Communications, Unified Messaging, Multimedia Conferencing and Telepresence.

Provide secure access to key government applications and information to speed decision making, service delivery and increase their productivity regardless of where they are.

Streamline citizen requests to ensure timeliness of response and support contacts in a way, time and place of their choosing. Provide timely access to knowledgeable staff to remove the time latency or time wasting retries to get accurate information and service delivery completion to maximize first call resolution rates.

Maximize efficiency and return to the business by managing the call centers to operate as close to capacity as possible. Maximize agent productivity without sacrificing customer service.

To drive costs down and achieve service quality and consistency across organizations, adopt a consolidation or shared services strategy approach. Built in uncompromising high availability communications and networking, survivable architectures as well as critical E911 support. Put in place the most energy efficient, high performance and resilient network money can buy that will help minimize total cost of ownership.

Examine security vulnerabilities, processes, procedures. Safeguard communications with a Layer Security Approach.

Consider premise based, managed services or hosted services based technology sourcing options to best meet your organizations procurement preferences and capex/opex objectives.

Nortel Consulting Services: Helping your organization achieve your business goals by planning the network evolution and integrating new technology solutions while optimizing capital and operational expenditures.

Nortel IP Telephony, Data Networking, Wireless LAN, Mobility, Security, Unified Communications, E911, Metro Ethernet Networking Solutions: Providing for an Always-On government spanning large campuses, citywide, countywide, state or province wide implementations. Delivering seamless, scalable real-time business communications built with government grade reliability, survivability, security and energy efficiency.

Converged Solutions, Data Networking, Unified Communications, Metro Ethernet Networking Solutions : Providing integrated communication solutions for government requirements for the small to medium size government locations.

Data Center Solutions, Energy Efficiency: A wide range of products that enable agile, secure, high availability government data centers that simply extend to remote data centers.

Contact Center Solutions: Enables government organizations to engage with constituents and businesses in new ways, helping achieve greater customer service satisfaction, lower cost and greater workforce productivity. Skills based routing, multimedia contact support, IP and SIP enabled contact centers designed with high reliability/availability architectures.

Self-Service Solutions: Help make government more accessible to constituents and businesses 24 hours a day, seven days a week. The solutions are customizable to meet government specific business needs.

Contact Center Services: A rich portfolio of services where Nortel professionals offer Consulting, Plan, Design, Installation and Maintenance services that ensures optimum performance throughout the entire contact center and self-service lifecycle.

Nortel Hosted Services: Rapidly introduce and leverage industry best-in-class practices Contact Center, ACD, IVR and IP Telephony and Unified Communications with Nortel Hosted Services to solve business problems and to help optimize capital and operating expenditures.

Unified Messaging: Scalable non-real time communication solutions that combine voicemail, fax and e-mail into a single location accessible from anywhere, whether over the Internet or by telephone. Nortel Unified Messaging allows government employees to be more productive and stay connected with each other, with constituents and businesses, while reducing operating expenses.

Nortel Implementation Services and Managed Services: Leverage Nortel skilled professionals to assist you with your projects.