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United States | English |
Unified Communications for Small and Medium BusinessToday, your workforce is likely to be highly mobile and geographically dispersed in order to be closer to your customers, to enable flexible working environments, to reduce real-estate requirements, and to take advantage of global markets. However, being remote from each other can lead to delayed communications — telephone tag, voice messages, or not knowing who is available — leading to reduced productivity and impacting your bottom line. So how can your mobile and dispersed workforce communicate and collaborate more easily and productively without incurring vast expenses? How can your business run more effectively by removing human latency from business processes? There is an answer: Unified Communications from Nortel. Nortel's flexible and simple unified communications solutions for Small and Medium Businesses (SMBs) make it easier for your workforce to connect and collaborate with each other, customers and suppliers. UC is a presence-enabled communications and collaboration system featuring integrated IP telephony, instant messaging (IM), audio, video and web conferencing. UC addresses the geographic barriers and business challenges of a mobile and dispersed workforce through multimeda applications that provide anytime — anywhere communications. SMBs can experience business velocity fuelled by integrated communications solutions which provide efficiencies including reduced time to decision, increased productivity and a personalized and consistent user experience across all types of communications. 
Why do I need it?What does unified communications mean to me? Today, there are many lines of communication. And a number of these communications technologies are largely unaware of one another. So instead of getting one message on your voicemail, you receive a voicemail, an e-mail, and an IM from one person trying to reach you at the office ... when you had your mobile phone with you all along.
With Nortel's expertise and experience in delivering unified communications, you can cut through the complexity of multiple devices and application platforms to simplify communications for your staff. You can help streamline your business processes by eliminating the delays caused by the time it takes to track down the right people and information. According to Sage Research, employees at organizations using unified communications save a full 32 minutes a day on average by being able to reach other coworkers on the first attempt. In addition, the average employee using unified messaging saves 43 minutes per day from being able to manage all emails, voicemails and faxes from a single inbox. As a result, you can accelerate decision-making while simultaneously cutting costs to deliver real business value. Unified Communications offers a better way to communicate and do business. It helps SMBs address the challenges of our Hyperconnected world by integrating and optimizing their communications environment with their business processes. The end result is business acceleration through improved customer interaction, faster decision making and response times, and the general creation of opportunities for market differentiation and growth. Unified Communications helps small and medium-sized businesses gain a competitive edge ... essentially leveling the playing field with their larger enterprise counterparts. 
How do I do it?How can Nortel Unified Communications improve my business? Nortel's Unified Communications portfolio for SMBs provides an end-to-end solution that includes multimedia applications, voice, video, telephony applications and a complete data and security infrastructure.
Nortel is delivering unified communications to customers that meet their needs, in their environment while leveraging current systems and processes. Through Nortel's alliances with industry leaders (Microsoft with our Innovative Communications Alliance, Nortel - IBM Alliance, Dell and others), Nortel is delivering unified communications with value propositions that offer significant benefits to customers. Organizations also need a data infrastructure at the foundation that ensures the highest quality of experience for end users. Users expect and demand an always-on, true broadband experience that is personalized, portable and secure -- Nortel's SMB Data Portfolio -- delivers on all these critical requirements while also helping SMBs manage cost and complexity through simplified solution design and deployment. 
What do I need?What do I need to make unified communications a reality? The principle behind unified communications is simple: provide end users with the means to choose how, when and where to be reached -- and to access key data -- instantly. Here are the different components that make up the solution:
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