Expert Anywhere Contact Solution

Are you struggling to improve the customer experience delivered by your contact center? Are you dealing with increasing call volumes but you don't have the budget to hire more agents? Do your agents often require assistance while handling a specialized customer request but have difficulty finding the right person with the right answers?

By teaming contact center agents with the expertise of knowledge workers anywhere in your Enterprise, Nortel's Expert Anywhere Contact solution can help you deliver an improved customer experience - not just by providing faster response times, but by providing the right response from the right person the very first time.

The Expert Anywhere solution includes Nortel's SIP-based Contact Center 6.0, Multimedia Communication Server 5100, Nortel IP Phones and clients and secure VPN gateways.